Exchanges and Refunds

Your satisfaction is important to us.
Returns
You may request a return within 7 days of receiving your order, provided that:
  • The product is unused.
  • The product is undamaged.
  • It is returned in its original condition.
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with clear photos showing the issue. After verification, we will replace the product free of charge.
Refunds
Once your returned item has been received and inspected, your refund will be processed using your original payment method.
Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.
Order Cancellations
Orders may be cancelled only before they have been confirmed by Elastic via email or WhatsApp. Once an order has been confirmed, it enters the fulfillment process and can no longer be cancelled.

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